Returns & Refunds

At LED Energy Plus, we want you to be fully satisfied with your purchase. If you are not completely satisfied, we aim to make the return and exchange process simple and straightforward.

Return an Item

• You may request a return within 30 days of purchase by contacting our customer support team at (678) 538-7884 or support@ledenergyplus.com.
• Once your return request is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.
• Please send approved returns to the following address:

• Once your returned item is received and inspected, we will process your refund or exchange in accordance with our return policy. Approved refunds are generally issued to the original payment method within 5 business days after processing.

Product Condition

All returned products must be new, unused, and in their original packaging, including all accessories, components, and documentation originally supplied with the product.

Restocking Fee

A 15% restocking fee may apply to eligible returns involving products that are missing their original packaging or are not in new condition. Any applicable fee will be communicated during the return authorization process, subject to applicable law.

Exchanges

We accept exchange requests within 30 days of purchase. Please contact our customer support team to obtain an RMA number and exchange instructions. Replacement items will be shipped after the returned product has been received and inspected and the exchange has been approved.