FAQs

If you selected the wrong product, size, wattage, voltage, or color temperature, contact our customer support team to discuss available options.

Eligible products may be returned or exchanged within 30 days of purchase, subject to our Return & Exchange Policy. Products should be new, unused, and in their original packaging.

We're here to help resolve delivery and order issues. Contact our support team with your order number and a description of the issue.

If your products arrived damaged, please include clear photographs of the product and packaging. For damaged or missing items, contact us within 7 days of delivery.

Yes, you can request an address correction by contacting us as soon as possible. Address changes depend on the order's processing and shipping status.

Once an order has been handed over to the shipping carrier, we cannot guarantee that the address can be changed.

If you need to update quantities, change a product, or cancel an order, contact us immediately. We'll make every reasonable effort to accommodate your request before shipment.

Changes and cancellations may not be possible once an order has shipped.

Our team can help you find suitable LED lighting based on your project, installation environment, brightness requirements, wattage, voltage, mounting height, and color temperature.

Contact us at support@ledenergyplus.com or call (678) 538-7884.

Eligible products may be returned within 30 days of purchase. Products must be new, unused, and returned in their original packaging with applicable accessories and components.

Contact our customer support team to obtain return authorization before sending any product back. Please review our Return & Exchange Policy for complete details.

After you contact us with your order number and reason for return, our team will review your request.

If approved, we'll provide a Return Merchandise Authorization (RMA) number and return instructions. Once the product is received and inspected, the return will be processed according to our Return & Exchange Policy.

If you refuse a shipment, the carrier may return it to the sender. Please contact our customer support team as soon as possible so we can review the shipment status and discuss the available options.

Refund eligibility and any applicable return or shipping charges will be handled according to our policies and applicable law.

After your returned product has been received, inspected, and approved, your refund will generally be issued to the original payment method within 5 business days after processing.

Your bank or payment provider may require additional time to display the refunded amount.

Exchange requests may be submitted within 30 days of purchase, subject to product eligibility and availability.

Contact our team for return authorization and instructions. Replacement products are shipped after the returned item has been received, inspected, and the exchange approved.

A 15% restocking fee may apply to eligible returns involving products that are missing their original packaging or are not in new condition. Any applicable fee will be communicated during the return authorization process, subject to applicable law.

Warranty coverage varies by product and manufacturer. Please check the individual product listing or contact our team to confirm the warranty period and applicable coverage for your selected model.

Warranty coverage depends on the specific product and its manufacturer's warranty terms. Refer to the warranty documentation for details about eligible defects, components, and coverage conditions.

Warranty exclusions vary by manufacturer and product. Improper installation, unauthorized modifications, misuse, physical damage, or operation outside specified electrical and environmental conditions may affect coverage.

Always review the warranty terms supplied with your specific product.

Contact our support team with your order number, product model, a description of the issue, and photographs or videos when helpful.

Our team will review your request and guide you through the applicable manufacturer's warranty process.

Email: support@ledenergyplus.com

We offer free standard shipping on qualifying orders over $99 before tax within the United States.

Orders under $99 are subject to a flat shipping rate of $9.95. Applicable shipping charges are displayed during checkout.

Orders are generally processed within 1 business day. Standard delivery typically takes approximately 3–4 business days, depending on your location.

Delivery estimates may vary due to carrier schedules, weather, holidays, and other circumstances.

Once your order ships, tracking information is generally sent to the email address provided at checkout.

Use the tracking number on the carrier's website to follow your shipment. If you cannot find your tracking details, contact our customer support team.

We serve customers throughout the United States. Shipping availability, delivery estimates, and applicable charges depend on the products and destination address.

Enter your delivery address at checkout to review the available shipping options.

Available payment methods are displayed during checkout. You can review the supported payment options before completing your purchase.

Applicable sales tax is calculated based on your shipping destination and relevant state and local tax requirements.

Any applicable tax will be displayed during checkout before you submit your order.

If your business qualifies for a sales tax exemption, contact our customer support team before placing your order.

Please provide your valid exemption certificate and business details for review. Tax-exempt purchases are subject to applicable state and local requirements and verification.

After a successful purchase, an order confirmation is generally sent to the email address provided at checkout.

If you cannot locate your confirmation, check your spam folder or contact our support team for assistance.

We welcome inquiries from electrical contractors, electricians, installers, distributors, facility managers, and commercial buyers.

For high-volume purchases and project requirements, contact our team to discuss available volume pricing and product options.

Send us your project details, including:

• Required LED product types and models
• Estimated quantities
• Project or installation location
• Preferred wattage, voltage, and specifications
• Any special project requirements

Email your requirements to support@ledenergyplus.com or call (678) 538-7884.

Yes. Contact us with your estimated quantities, product categories, and delivery locations so our team can review your purchasing requirements.

We welcome inquiries from contractors, electricians, builders, property managers, facility managers, and professional lighting buyers looking for residential, commercial, industrial, and outdoor LED solutions.

Account requirements depend on the checkout options available on our website. If guest checkout is enabled, you can complete your purchase without creating an account.

Visit the account or login section of our website and follow the registration instructions, if account registration is available.

Use your email address and the requested details to set up your account.

Log in to your customer account and use the available account settings to update your information or password.

Visit the customer login page and select the password reset option, if available. Follow the instructions sent to your registered email address.

If you continue experiencing login issues, contact our support team.

We use appropriate measures and trusted service providers to support the security of customer information.

For details about the information we collect, how it is used, and your privacy choices, please review our Privacy Policy.

LED stands for Light Emitting Diode. It is a semiconductor device that produces light when an electrical current passes through it.

LED technology is widely used in residential, commercial, industrial, and outdoor lighting because of its energy efficiency, long operating life, and versatile design options.

LED lighting offers several advantages over many traditional lighting technologies, including:

• Lower energy consumption for comparable light output
• Long operating life in suitable conditions
• Instant illumination without a warm-up period
• Different brightness levels and color temperatures
• Options for residential, commercial, industrial, and outdoor applications

Start with the application and lighting requirements. Consider these factors before choosing a product:

• Brightness: Compare lumen output rather than wattage alone.
• Wattage: Choose an appropriate power level for the application.
• Color temperature: Select warm, neutral, or cool white based on the environment.
• Voltage: Confirm compatibility with your electrical supply.
• Installation: Check mounting type, dimensions, and ceiling or pole height.
• Environment: Review weather resistance and IP rating for outdoor applications.

For larger projects, our team can help you identify suitable lighting options.

The required lumen output depends on the space dimensions, ceiling or mounting height, activity, fixture spacing, and desired illumination level.

For commercial and industrial projects, consider target foot-candle levels, fixture distribution, and mounting arrangements. A professional lighting layout can help determine the appropriate fixture quantity and output.

• Watts: Measure the electrical power consumed by a light.
• Lumens: Measure the amount of visible light produced.
• Lumens per watt: Measure lighting efficacy, or how much light is produced for the power consumed.

When comparing LED products, consider both lumen output and efficacy to evaluate brightness and energy performance.

• 3000K: Warm white, often chosen for comfortable and welcoming environments.
• 4000K: Neutral white, commonly used in offices, retail spaces, and commercial interiors.
• 5000K: Cool daylight appearance, often selected for warehouses, workshops, and outdoor applications.

Your ideal color temperature depends on the application, desired appearance, and working environment.

SMD stands for Surface Mounted Device. SMD LEDs are semiconductor light sources mounted directly onto a circuit board.

They are commonly used in LED panels, strips, bulbs, and many other lighting products. Performance varies according to the LED package, driver, thermal design, and overall fixture construction.

LED lighting products designed and used according to their specifications are commonly used in everyday environments. However, excessive brightness, glare, and direct viewing of high-intensity light sources can cause discomfort.

Choose suitable brightness, proper fixture placement, and appropriate diffusers for your application.

No. Not every LED fixture or driver supports dimming. Check the product specifications to confirm whether a model is dimmable.

Dimmable LED products also require compatible dimmer switches and drivers for proper operation.

Possible causes include incompatible dimmers, loose electrical connections, incorrect voltage, driver problems, or an unstable power supply.

Turn off the power before inspecting a fixture. Electrical troubleshooting should be performed by a qualified electrician. Contact our support team if you need product assistance.

Yes. LED fixtures generate heat around their electronic components and drivers, although they generally produce less waste heat than traditional incandescent lighting.

Proper ventilation, heat dissipation, and installation according to manufacturer instructions help maintain performance and operating life.

LED operating life varies by product design, driver quality, operating temperature, usage, and installation conditions.

Check the rated lifespan and warranty information on the individual product page for the model you are considering.

Indoor-rated fixtures should not be installed outdoors unless the manufacturer specifically approves that application.

For outdoor installations, check the product's IP rating, weather resistance, operating temperature limits, and installation requirements.

• UL: Indicates evaluation against applicable safety standards by UL Solutions.
• ETL: Indicates testing and certification by Intertek against applicable safety standards.
• DLC: DesignLights Consortium qualification for eligible energy-efficient lighting products.

Certifications vary by product. Always review the individual listing and relevant certification documentation.