Privacy Policy

LED Energy Plus operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient and reliable LED lighting shopping experience (the "Services").

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. Your personal information will be handled as described herein and in accordance with applicable privacy laws.

1. Personal Information We Collect or Process

"Personal information" refers to information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information.

Depending on how you interact with our Services and as permitted by applicable law, we may collect or process the following categories of personal information:

  • Contact Details: Your name, billing address, shipping address, phone number, email address, and other contact information.
  • Financial Information: Payment card details, payment confirmations, transaction records, billing information, and related payment data processed through our payment service providers.
  • Account Information: Username, password, account preferences, saved addresses, and account settings.
  • Transaction Information: Products viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled, along with your order history.
  • Communications: Information you provide through customer support requests, contact forms, emails, product reviews, and other communications.
  • Device Information: Device type, browser information, IP address, network connection, and other technical identifiers.
  • Usage Information: Information about how you browse, navigate, and interact with our website, products, and Services.

2. Sources of Personal Information

We may collect personal information from several sources, including:

  • Directly from you when you create an account, place an order, complete a contact form, request assistance, or communicate with us.
  • Automatically through your use of our website using cookies, tracking technologies, server logs, and similar tools.
  • From service providers that help us operate our website, process payments, manage orders, provide shipping services, and support our business operations.
  • From business partners and other authorized third parties, where permitted by applicable law.

3. How We Use Your Personal Information

LED Energy Plus uses personal information for legitimate business purposes, including:

  • Processing and fulfilling orders, payments, deliveries, returns, and exchanges.
  • Creating and managing customer accounts and maintaining order records.
  • Providing customer support and responding to questions, inquiries, and service requests.
  • Improving our website, product offerings, shopping experience, and customer services.
  • Sending order confirmations, shipping updates, service notifications, and other transactional communications.
  • Sending promotional offers, product updates, and marketing communications where permitted by law and subject to your preferences.
  • Detecting, investigating, and preventing fraudulent transactions, unauthorized activities, and security risks.
  • Complying with applicable laws, regulations, legal obligations, and business policies.

We do not sell your personal information for monetary consideration. We may use third-party advertising and analytics services as described in this policy and subject to applicable privacy laws.

4. Sharing Your Personal Information

We may share personal information with trusted third parties when necessary to provide and improve our Services, including:

  • Service Providers: Payment processors, shipping companies, fulfillment partners, website hosting providers, customer support platforms, and analytics providers.
  • Marketing and Advertising Partners: Providers that help us manage advertising campaigns, measure marketing performance, and promote our products, subject to applicable privacy requirements.
  • Legal and Regulatory Authorities: Government agencies, law enforcement authorities, or other parties when disclosure is required by law or necessary to protect our legal rights.
  • Business Transfers: Relevant parties in connection with a merger, acquisition, restructuring, sale of business assets, or similar business transaction.
  • With Your Consent: Other individuals or organizations when you specifically request or authorize us to share your information.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies to improve website functionality, remember shopping preferences, analyze website traffic, and support marketing activities.

These technologies may help us understand how visitors interact with our website, remember items in shopping carts, improve website performance, and provide a more convenient shopping experience.

You can manage or disable cookies through your browser settings. Please note that restricting certain cookies may affect the availability or functionality of some website features. Where required by law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.

6. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

7. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

  • The right to request access to personal information we maintain about you.
  • The right to request correction of inaccurate or incomplete personal information.
  • The right to request deletion of personal information, subject to applicable legal exceptions.
  • The right to request a copy of certain personal information in a portable format, where applicable.
  • The right to opt out of certain targeted advertising or data processing activities where required by law.
  • The right to withdraw consent where processing is based on your consent.

To exercise an applicable privacy right, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

8. Children's Privacy

Our Services are intended for general audiences and are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.

If you believe that a child has provided personal information to us, please contact our team so we can review the matter and take appropriate action.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. These external platforms operate independently and may have their own privacy policies and practices.

LED Energy Plus is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page. We encourage you to review this Privacy Policy occasionally to stay informed about how we collect, use, and protect your personal information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way LED Energy Plus handles your personal information, please contact us:

LED Energy Plus
Website: ledenergyplus.com
Phone: (678) 538-7884
Email: support@ledenergyplus.com
Address: 6455 Jimmy Carter Blvd Suite A, Norcross, Georgia 30071, United States.